| What are Health and Social Services Councils?
Health and Social Services Councils are
independent bodies who seek to represent the views of the
public in all areas of health and social services. We provide
information about health and social services to members of
the public. We can also assist you to make a complaint.
Our Role in Complaints We
do not investigate comlaints but will give you accurate and
impartial advice on the options open to you. As the owner
of the complaint you are responnsible for taking the complaint
forward. However, we can;
- advise you on how to make a complaint
- advise you who to complain to
- help you with making your complaint.
In some cases Council staff will draft
letters for you and accompany you to meetings. Do
Council staff give medical or legal advice?
No. However, if you need medical or legal
advice or other information we can advise you how to get it.
Confidentiality
Any information you provide will be treated
confidentially. All the records about your complaint or enquiry
are stored securrely.
Access to your file
You can see the contents of your file held
at the Council or have a copy of anything in it on request.
Please ask the person assisting you with your complaint.
Equal Opportunities Statement
Facilities will be provided for people with
physical disabilities, hearing difficulties and visual impairments.
A sign language interpreter or translator will be arranged,
if required. Please tell us what your needs are.
When carrying out our duties we will promote
equal opportunities to all regardless of age, sex, ability
or disability, religous belief, political opinion, racial
group, marital status, sexuality, or any other personal or
social circumstance.
You have a right to be treated
politely with respect for your privacy and dignity. |
