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Making A Complaint If something goes wrong, or you are unhappy with a service, you have a right to make a complaint. There is a complaints procedure that hospitals, GPs etc. must follow. You can get help to make your complaint. Contact the Southern Health and Social Services Council. Our complaints officer is Colette Hart. Click here to e-mail her. COMPLAINTS CAN HELP TO IMPROVE A SERVICE The complaints procedure is not a legal procedure and cannot provide compensation for medical negligence. The Council's Role in Complaints If you would like to discuss your complaint or need help with it please contact the Council's complaints officer. While the Council cannot investigate complaints on your behalf, we can:
You can contact the Council's complaints officer at any stage of the complaints procedure. The Council cannot provide medical or legal advice but we can advise you how to get it. When Something Goes Wrong Try to make your complaint as soon as possible. Complaints should be brought within 6 months of the event - or within 6 months of you realising there was something to complain about, provided it is not more than 12 months from the event. The Trust / practitioner can waive the time limits if there is a good reason for the delay and it is still possible to investigate the complaint. If in doubt - MAKE YOUR COMPLAINT ANYWAY. The Trust / practitioner will tell you if it is no longer possible to investigate it. Tell the member of staff who is dealing with you. Many problems can be sorted out quickly in this way. If you find this difficult - or you cannot agree with them - speak to their manager or the complaints officer.
Southern Health
and Social Services Council, Quaker Buildings, High Street, Lurgan,
Co. Armagh, BT66 8BB
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