| What are Health and Social Services Councils?
Health and Social Services Councils are independent bodies who
seek to represent the views of the public in all areas of health
and social services. We provide information about health and social
services to members of the public. We can also assist you to make
a complaint.
Our Role in Complaints
We do not investigate comlaints but will give you accurate and
impartial advice on the options open to you. As the owner of the
complaint you are responnsible for taking the complaint forward.
However, we can;
- advise you on how to make a complaint
- advise you who to complain to
- help you with making your complaint.
In some cases Council staff will draft letters for you and accompany
you to meetings. Do Council staff give medical
or legal advice?
No. However, if you need medical or legal advice or other information
we can advise you how to get it.
Confidentiality
Any information you provide will be treated confidentially. All
the records about your complaint or enquiry are stored securrely.
Access to your file
You can see the contents of your file held at the Council or have
a copy of anything in it on request. Please ask the person assisting
you with your complaint.
Equal Opportunities Statement
Facilities will be provided for people with physical disabilities,
hearing difficulties and visual impairments. A sign language interpreter
or translator will be arranged, if required. Please tell us what
your needs are.
When carrying out our duties we will promote equal opportunities
to all regardless of age, sex, ability or disability, religous belief,
political opinion, racial group, marital status, sexuality, or any
other personal or social circumstance.
You have a right to be treated politely
with respect for your privacy and dignity. |
